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Make business messages feel verified and actionable.

Send branded RCS messages with suggestion chips, delivery and read visibility, two-way replies and automatic SMS fallback, through the same Sent API.

Start RCS onboardingExplore RCS docs
  • Product Carousels
  • Suggested Actions
  • Rich Cards
  • SMS Fallback
  • Branded Sender
  • Verified Business

A branded conversation customers can trust.

  • An unknown number replaced by a verified business name, logo and domain

    Recognizable from the first message

    Show the approved business name, logo and verified identity instead of an unfamiliar sending number.

  • An outbound alert offering confirm, track and reschedule as suggestion chips

    The next step is built in

    Use suggestion chips to help customers confirm, track, reschedule or contact support immediately.

  • Delivered, read and tap events syncing back to the application state

    Every interaction stays visible

    Follow delivery and read signals, then return replies and chip actions to the product that started the journey.

Turn notifications into next steps.

Help customers complete the next action without searching through another app or website.

  • A new-device login event offering the customer two immediate responses

    Turn account alerts into decisions

    Notify customers about important account activity and let them respond immediately.

  • An out-for-delivery event offering package tracking and a change of delivery details

    Keep every order moving

    Send branded order updates with immediate actions for tracking the order or changing delivery details.

  • Confirm appointments

    Let customers confirm or reschedule directly from the conversation.

  • Collect useful feedback

    Ask one focused question and capture the answer as a structured response.

  • Resolve support faster

    Give customers a direct path to support or the right help content.

A clearer message with the response built in.

Use verified identity, dynamic content and suggestion chips to make the next action obvious.

  • Communicate through an approved RCS Agent that carries the business name, logo and verified status.

An unverified thread beside a verified RCS Agent carrying the business identity

From RCS Agent to approved send.

Sent coordinates the sender, carrier and message approvals required before production traffic begins.

  • A branded RCS Agent being defined with a business name, logo and identity assets

    Create the branded RCS Agent

    Define the approved business name, logo and identity customers will see in the conversation.

  • An agent submission moving from submitted through review to carrier approved

    Complete carrier approval

    Work with Sent through the one-time review required to activate RCS for production sending.

  • A draft template passing a compliance check to become an approved template

    Publish approved messages

    Prepare text, variables and suggestion chips, then follow the message template status from the dashboard.

  • Verified RCS Agent
  • Carrier approval
  • Message status
  • Built-in opt-out
A send checking RCS availability and continuing through SMS when it is unavailable

Try RCS first. Fall back without friction.

Sent checks device and carrier availability before sending. If RCS is unavailable, the same message can continue through SMS automatically.

Explore RCS delivery
A delivery lifecycle producing a user action event that returns to the product

Turn every read, tap and reply into a product event.

Track delivery and read states, then return suggestion-chip actions and customer replies to your product through webhooks.

Explore webhooks

Three channels. One consistent way to send.

Use SMS, WhatsApp, and RCS through the same API, templates, routing system, and delivery data.

  • SMS

    Reach almost any phone with fast, reliable messages for authentication, alerts, reminders, notifications, and campaigns.

    Read More

  • WhatsApp

    Create rich, two-way customer experiences with templates, media, conversations, and official WhatsApp Business delivery.

    Read More

  • RCS

    Send branded messages with images, buttons, cards, and carousels, with automatic SMS fallback when RCS is unavailable.

Frequently asked questions

RCS (Rich Communication Services) is the carrier-native successor to SMS. On Android, it appears in Google Messages with nothing to install. Through Sent, RCS messages show your company name, logo, and a verified checkmark instead of a phone number. They also offer tappable suggestion chips and report when a message is read, which SMS can't do.

RCS onboarding with Sent is not self-service. Instead of a phone number, RCS uses a branded RCS Agent with your verified business name, logo, and brand color, and carriers must approve it once. Sent coordinates that approval with you; you start by contacting Sent. You don't need to provision short codes or register numbers with carriers for RCS.

Suggestion chips are tappable buttons shown below an RCS message: quick replies, open-link, and call actions. Sent turns up to four buttons from your template into chips. When a customer taps one, the tap reaches your product as a reply event containing the chip's text, so you handle it like a typed reply.

Not yet. Rich cards and scrollable carousels are part of the RCS standard and are on Sent's roadmap, but they aren't available through Sent today. RCS messages sent through Sent currently show branded text with suggestion chips, which already covers actions like confirming, tracking, or rescheduling.

Sent adds a STOP chip to every RCS message, so you don't need opt-out text in your copy. One tap opts the customer out immediately, the same as replying STOP. The opt-out applies to SMS and WhatsApp as well.

Yes. An RCS message is sent only after its template is approved for RCS. Sent handles the submission and tracks approval separately for each channel. You can follow each template's status in the dashboard or through template webhooks.

One API. Every channel.

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